1. General
1.1. These terms and conditions (“T&Cs”) of TBSC Corp Ltd (company number: 14059929) trading as Peace+Riot (the “Agency”, “We”, “Us”, “Our”) set out the terms and conditions under which the Agency will provide the Agency Services to the Client.
1.2. In making use of the Agency Services, the Client will be deemed to have agreed to these T&Cs, as being legally binding on the Client and the Agent.
2. Interpretation
2.1. For the purposes of these T&Cs the following capitalised terms shall have the following meanings:
Agency Fee: Our fee for providing Agency Services to You, being 15% of the Booking Fee plus VAT thereon.
Agency Services: the Introduction Services and the Payment Services.
Basic DBS: a current and valid copy of a Childminder’s criminal convictions and cautions.
Booking: a confirmed (in writing or otherwise) scheduled start and finish time You have agreed with a Childminder for a Childminder to deliver childminder services to You.
Booking Fee: the amount You have agreed with a Childminder for a Booking plus the Agency Fee for such Booking in the amount indicated on our Website for such Booking.
Business Hours: 7:00am - 8:00pm (Monday–Friday) and 9:00am - 5:00pm (weekends and bank/public holidays in the UK).
Childminder: a self-employed vetted, experienced childcare professional registered with the Agency who is available to provide babysitting or nanny services to You.
Client or You: the person to whom we will be providing Agency Services, typically being the parents or guardians of the children requiring babysitting or nannies/mannies.
Content: images, graphics, texts, icons, HTML codes and other material on Our Site or Our App.
Hourly Rates: the hourly rates disclosed from time to time on Our Site or Our App for the employment or engagement by You of a Childminder.
Introduction Services: the introduction of a Childminder to a Client for the provision of childcare and babysitting services.
Payment Services: the handling by the Agency of payments to the Childminder for a Booking on behalf of the Client.
Stripe: the online payment processing platform operated by Stripe or such other platform we may use from time to time.
2.2. In these T&Cs, unless the context otherwise requires:
2.2.1. each gender includes the other genders;
2.2.2. the singular includes the plural and vice versa;
2.2.3. references to clauses and sub-clauses are to clauses/sub-clauses of these T&Cs;
2.2.4. 'include', 'includes' and 'including' are deemed followed by 'without limitation';
2.2.5. references to documents or clauses include those as amended or supplemented;
2.2.6. 'writing' or 'written' includes email.
3. Introduction Services
3.1. Our goal is to match Clients with vetted, experienced childcare professionals referred to as Childminders.
3.2. Childminders are self-employed, free agents and are not employed by the Agency.
3.3. The Agency is not responsible for any act, default or omission of any Childminder.
3.4. We will:
3.4.1. deal with your queries promptly;
3.4.2. ensure all Childminders have at least a Basic DBS check;
3.4.3. ensure all Childminders have provided two previous childcare references.
3.5. Upon registration, Clients must provide information including but not limited to:
3.5.1. full address and postcode;
3.5.2. children’s ages and genders;
3.5.3. required service duration;
3.5.4. household allergies/medical conditions;
3.5.5. pet ownership.
3.6. You warrant that:
3.6.1. all information is accurate and up-to-date;
3.6.2. no one in your household has criminal convictions (excluding minor traffic offences).
4. Booking
4.1. You must provide at least 12 hours' notice for a Booking, unless otherwise agreed with the Agency.
4.2. All Bookings must be made through the Agency or via Our Site or App.
4.3. Any extension to a Booking must be agreed via the Agency.
4.4. Childminders must not be booked directly — doing so constitutes a breach of these T&Cs (see clause 9).
5. Booking Fees
5.1. Fees payable include the Childminder’s agreed rate and Our Agency Fee.
5.2. Our Agency Fee is currently 15% of the Childminder's total Booking amount, subject to VAT.
5.3. Booking Fees will be calculated based on the agreed start and finish times.
5.4. You will be charged the full Booking Fee even if the Childminder is released early, unless otherwise agreed.
5.5. If a Booking extends beyond the original scheduled time, additional charges will apply.
5.6. All Booking Fees are payable in advance via Stripe or another approved payment platform.
5.7. If you cancel a Booking within 24 hours of the scheduled start time, a cancellation fee equal to 50% of the Childminder's fee will be charged.
6. Payment Services
6.1. We collect payments from You on behalf of the Childminder.
6.2. Once collected, the Childminder’s fee is transferred to them minus any applicable fees.
6.3. You agree that the Agency has no obligation to pay a Childminder unless You have paid Us.
6.4. We may suspend services if there are unpaid amounts owed to Us.
7. Your Responsibilities
7.1. You must:
7.1.1. provide accurate details of the children, including any relevant medical/allergy information;
7.1.2. provide a safe and suitable environment for the Childminder;
7.1.3. inform the Childminder of any house rules, emergency contacts, and special requirements.
7.2. You are responsible for the health and safety of the Childminder while in your home.
7.3. You must ensure that any pets are controlled and not a danger to the Childminder.
7.4. If your child becomes ill during a Booking, you must return promptly if contacted by the Childminder.
8. Liability
8.1. The Agency is not liable for:
8.1.1. any acts or omissions of Childminders;
8.1.2. any injury, loss, or damage suffered by You or your child(ren) as a result of a Booking.
8.2. Nothing in these T&Cs excludes or limits the Agency’s liability for death or personal injury caused by its negligence.
8.3. Except as set out above, our total liability shall not exceed the total Agency Fees paid by You in the 12 months prior to the event giving rise to the claim.
9. Confidentiality and Direct Engagement
9.1. You must not engage or attempt to engage a Childminder directly, whether for paid or unpaid work, during or within 12 months of their introduction via the Agency.
9.2. If You breach this clause, You agree to pay the Agency a placement fee of £1,000.
9.3. This clause is necessary to protect the integrity of the Agency’s business.
10. Termination
10.1. We may terminate our agreement with immediate effect if:
10.1.1. You breach any of these T&Cs;
10.1.2. You act in a way that endangers the safety or wellbeing of a Childminder;
10.1.3. We receive credible complaints from Childminders about your conduct.
10.2. You may terminate use of the Agency Services by giving Us notice in writing.
10.3. Outstanding fees must be paid prior to termination.
11. Complaints
11.1. If You are dissatisfied with a Booking, please contact Us as soon as possible at: [email address].
11.2. We aim to respond to all complaints within five (5) Business Days.
11.3. We will investigate any complaint in line with our internal policy and keep You informed throughout the process.
12. Data Protection
12.1. We will process your personal data in accordance with UK GDPR and our Privacy Policy, which is available on our Website.
12.2. By using the Agency Services, You consent to Us sharing your personal data with Childminders as necessary to facilitate a Booking.
12.3. You must keep confidential all personal data You receive about Childminders and use it only for the purposes of a Booking.
13. Governing Law and Jurisdiction
13.1. These T&Cs shall be governed by and construed in accordance with English law.
13.2. Any disputes arising in connection with these T&Cs shall be subject to the exclusive jurisdiction of the courts of England and Wales.
